Privacy policy

Last updated: January 13, 2026

FerreSlod operates this store and website, including all related data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). FerreSlod uses Shopify technology to deliver the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us through any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot reasonably be used to identify you. Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial information, including credit or debit card numbers, payment card details, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including products you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your purchase history.

  • Communications with us, including information you provide when contacting customer support or submitting inquiries.

  • Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, visit or use the Services, contact us, or otherwise provide personal information.

  • Automatically through the Services, including information collected from your device, cookies, and similar technologies when you use our products or visit our website.

  • From service providers, including third parties we engage to enable certain technologies or process personal information on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling contracts with you, processing payments, managing orders, remembering preferences, sending account-related notifications, processing purchases, returns, exchanges, creating and maintaining accounts, arranging shipping, enabling returns, allowing product reviews, and offering a personalized shopping experience, including product recommendations.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional communications via email, text message, or mail, and displaying online advertisements related to products or services on our Services or other websites, including based on your prior interactions.

Security and Fraud Prevention

We use personal information to authenticate accounts, ensure secure transactions, detect and prevent fraudulent or malicious activity, protect public safety, and maintain the security of our Services. You are responsible for keeping your login credentials confidential.

Communications

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Obligations

We may use your personal information to comply with applicable laws, respond to legal requests, enforce our Terms of Service, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties under legitimate circumstances, including:

  • Shopify, service providers, and vendors that perform services on our behalf (e.g., payment processing, analytics, order fulfillment, shipping, cloud storage).

  • Marketing and advertising partners, including Shopify-supported advertising services.

  • Third parties at your direction or with your consent, such as shipping providers or social media integrations.

  • Affiliates or within our corporate group.

  • In connection with business transactions, legal obligations, or to protect our rights, users, and Services.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be transferred to Shopify and third parties located in other countries. Shopify may act as a data controller for certain processing activities. For more information, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party sites. Information shared publicly or on third-party platforms may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention of Information

No security measures are completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to access

  • Right to delete

  • Right to correct inaccurate information

  • Right to data portability

  • Communication preferences management

We will not discriminate against you for exercising these rights. Identity verification may be required. Requests will be handled within legally required timeframes.

Complaints

If you have concerns regarding our handling of personal information, please contact us. You may also have the right to lodge a complaint with a data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence. When required, we use recognized legal transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this site with a revised “Last Updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 ferreslod@gmail.com
đź“Ť ConcepciĂłn, BI, 4370000, Chile